What is a building engineer, and why might I need one for my property?

• A building engineer oversees the operation, maintenance, and repair of HVAC, electrical, plumbing, and mechanical systems. Having one ensures your property runs efficiently and complies with local codes and standards.

Can your engineers help with energy efficiency and equipment monitoring?

• Yes. Our engineers are trained to identify energy-saving opportunities, monitor system performance, and recommend upgrades or preventative strategies.

Do you provide Stationary and Roving Engineers?

• Yes. We offer both Stationary and Roving Engineers

Do you provide full-time and on-demand engineering support?

• We offer both. Whether you need full-time, dedicated staff or part-time/on-call coverage, we can customize staffing to your property’s needs.

Are your engineers trained on commercial building systems and automation?

• Absolutely. Our team is experienced with a wide range of commercial systems, including BAS, HVAC controls, fire/life safety systems, and more.

Can M5 help us develop a long-term maintenance strategy for our building?

• Yes. We offer strategic planning support, including capital expenditure forecasting, preventative maintenance schedules, and asset condition tracking.

What kinds of general maintenance or repairs can you handle?

• We cover a wide range of tasks, including drywall repair, door hardware, minor plumbing and electrical, painting, ceiling tiles, furniture assembly, and much more.

Are your technicians licensed and insured?

• Yes. All of our technicians are fully vetted, trained, and carry proper licenses and insurance to ensure safe, compliant, and high-quality work.

Can you handle emergency repair requests or last-minute jobs?

• We maintain a responsive team ready to deploy quickly for urgent needs, including break/fix issues, leaks, and tenant repair requests.

Do you offer one-time multi-trade services or ongoing maintenance plans?

• Both! Whether you need a one-time fix or a preventative maintenance schedule, we offer flexible solutions to meet your needs.

Do you handle minor electrical, plumbing, or carpentry work?

• Yes. We have skilled technicians who can handle light trade work such as replacing fixtures, unclogging drains, and performing basic carpentry

What types of janitorial services do you offer?

• We provide comprehensive commercial janitorial services, including daily office cleaning, restroom sanitation, trash removal, floor care, window washing, and day porter services. All services are customizable to fit your building’s needs and schedule.

Do you provide recurring cleaning contracts for commercial properties?

• Yes, we offer recurring janitorial contracts with flexible frequencies—daily, weekly, or custom schedules—to ensure your property is always clean, professional, and ready for tenants and guests.

Are your cleaning products eco-friendly or LEED-compliant?

• Absolutely. We prioritize sustainability by using green-certified, non-toxic products that meet LEED compliance standards. We can tailor our products and methods to meet your specific environmental goals.

Can you provide day porter or after-hours janitorial staff?

• Yes. We offer both day porters for on-site, real-time cleaning during business hours and after-hours cleaning teams for minimal disruption to your operations.

How do you ensure quality and consistency in your cleaning services?

• Our supervisors conduct routine inspections and quality audits. We use digital checklists and reporting tools to ensure accountability and consistency across all sites.

What types of special projects do you take on?

• We handle a variety of facility upgrades, including lighting retrofits, painting, floor replacements, signage installation, plumbing repairs, and more.

How do you handle project coordination with other vendors or contractors?

• We collaborate with property managers and third-party vendors to streamline communication, scheduling, and quality assurance throughout the project.

What’s included in your property assessment reports?

• Our assessments include detailed site observations, condition reports, photo documentation, and actionable recommendations to help you prioritize repairs and investments.

Can you help us plan capital improvements or preventative maintenance?

• Yes. We support CAPEX planning by identifying high-risk systems, expected lifespan, and preventative actions to reduce long-term costs.

Do you provide photos or documentation as part of your assessments?

• Yes. We include detailed photos, inspection notes, and findings in a clear, organized format for your records or stakeholder presentations.

What areas do you currently serve?

• We proudly serve the San Francisco Bay Area and the Sacramento region, including surrounding cities. Contact us to confirm service in your exact location.

How do I request a quote or schedule a site walk?

• You can fill out our contact form, call us directly, or email us to schedule a walkthrough. We typically respond within 24 hours.

How quickly can your team respond to a service request?

• Our average response time is within 24–48 hours. For urgent needs, we can often dispatch same-day support depending on availability.

Do you offer weekend or after-hours support?

• Yes. We offer extended hours and weekend availability upon request for janitorial, engineering, Facility Solutions and special project needs.

Can I combine multiple services under one contract?

• Definitely. Many clients combine janitorial, handyman, and engineering services into a single customized contract to streamline operations and simplify billing.

What sets M5 Services apart from other maintenance companies?

• We blend large-firm capability with small-business care. Our proactive communication, skilled workforce, and all-in-one service model set us apart in terms of reliability and value.

How do you ensure safety and compliance on job sites?

• All team members follow OSHA-compliant safety protocols and participate in ongoing training. We’re fully insured and adhere to strict internal safety standards.

Do you work directly with property managers and ownership groups?

• Yes. We serve both property managers and ownership entities directly, offering transparent reporting, proactive updates, and tailored service plans.

Are your team members background-checked and professionally trained?

• Yes. Every team member is background-checked, fully trained in their trade or service area, and undergoes regular performance reviews.

Can I get a dedicated point of contact for my property?

• Absolutely. You’ll be assigned a dedicated account manager to ensure consistent communication, service alignment, and fast support.