Facility
Solutions
Day-to-day repairs, porter service and exterior upkeep — plus the on-call bench when something breaks.
Request serviceFacility
Solutions
Facility Solutions is the day-to-day backbone of your property. We handle routine maintenance, on-demand repairs, site logistics and vendor coordination — the hands-on work that keeps a commercial building running safely and efficiently.
We do not just fix problems, we catch them early. Whether it is a small repair or standing site support, our technicians arrive quickly and get it right the first time. We work inside your operations and adjust as the property changes.
What we handle
Seven capability groups, all self-performed by M5 technicians. This is reactive and scheduled repair work — when something breaks, or when a property needs standing support. To run the same trades as an ongoing program with an engineer assigned to your building, see Building Engineering.
HVAC
Rooftop units, split systems and scheduled seasonal service — so cooling problems get caught before summer rather than during it.
- Preventive maintenance
- Rooftop & split systems
- Thermostats & controls
- Filter & belt changes
- Coil & condenser cleaning
- Diagnostics & repair
Plumbing
Water in, waste out, and every leak that shows up in between.
- Drain clearing & hydro-jetting
- Fixture repair & replacement
- Water heater service
- Leak detection & repair
- Backflow testing
- Sump & lift station service
Electrical
Trained, certified technicians — from a dead outlet to a full lot relamp.
- Outlet, switch & device repair
- Lighting repair & relamp
- LED retrofits
- Panel & breaker work
- Parking lot & site lighting
- Emergency & exit light testing
On-Site Support
Recurring presence rather than one-off dispatch — the difference between a property that looks maintained and one that gets fixed after somebody complains.
- Dedicated on-site attendant
- Porter Tech coverage
- Opening & closing walks
- Tenant request response
- Vendor escort & coordination
- Move-in / move-out support
Repairs & Handyman
The long tail of small work that otherwise piles into a punch list nobody wants to own.
- Drywall, paint & patching
- Door, lock & hardware repair
- Flooring repair & replacement
- Ceiling tile & grid
- Fixture & signage installation
- Furniture assembly & reconfiguration
Exterior & Common Area
Everything a tenant sees before they reach the door.
- Power washing
- Graffiti removal
- Lot sweeping & policing
- Trash enclosure maintenance
- Signage & bollard repair
- Seasonal exterior upkeep
Response & Logistics
The calls that do not fit a category, and the ones that come at 2am.
- Emergency call-out
- Board-up & secure
- Water intrusion response
- Deliveries & site logistics
- Supply runs
- Subcontractor management
This is the short list. If it keeps a building running, it is almost certainly something we do — ask us.
One person on site who cleans and fixes — porter duties plus real technical skill, so small repairs get handled the day they are spotted instead of becoming a work order. Talk to us about it.
How a call
gets handled
A request comes in — through your work order system, by email, or by phone — and gets assigned to a technician with the right trade rather than whoever is nearest. You get an acknowledgement with a name and a window, not a ticket number and silence.
Anything that turns out bigger than the call suggested is photographed and quoted before work proceeds, with a not-to-exceed number so the invoice never surprises you. Work is closed out with photos and notes in whichever system you use.
Because we self-perform across trades, most calls resolve on the first visit instead of becoming a return trip once someone sources a part or a sub.
How to engage us
Three approaches to billing. Most clients use more than one.
Recurring
Agreement
Scheduled site support on a fixed monthly fee — porter service, exterior upkeep, standing maintenance.
- Billing
- Fixed monthly, annual term
- Includes
- Scheduled visits, reporting, priority dispatch
- Extras
- Quoted separately at agreement rate
On-Call
& Emergency
Dispatch when something breaks. No agreement required, though agreement clients go to the front of the queue.
- Billing
- Time and materials
- Response
- Fast — you get a technician’s name and a window on the first call, not a ticket number. After-hours available.
- Approval
- Not-to-exceed set before work starts
Quoted
Project
Defined scope, fixed price. Larger scopes are handed off to Special Projects.
- Billing
- Fixed price against approved scope
- Includes
- Written scope, schedule, single point of contact
- Larger work
- Handed to Special Projects
Property types we serve
Coverage
& response
Hubs
Bay Area and Sacramento, dispatched from whichever is closer.
Standard hours
Weekdays, with extended hours and weekend availability on request.
Emergency response
Urgent calls go straight to the front of the queue, 24/7 for agreement clients.
Work order systems
We work in your system — ServiceChannel, Corrigo, or direct email and phone.
License
CSLB #1105715
Insurance
Fully insured; certificates on request.
Questions we get
- How fast do you respond?
- Quickly — and you will know exactly how quickly before we hang up. We give you a technician’s name and an arrival window on the first call rather than an auto-reply. Urgent work goes to the front of the queue, and agreement clients are prioritized around the clock.
- Will you work in our work order system?
- Yes. We already work in ServiceChannel and Corrigo, and we can take work by direct email or phone if you would rather keep it simple.
- Do you self-perform or subcontract?
- HVAC, plumbing, electrical, general repair, exterior work and porter service are self-performed by M5 employees. Specialty trades are subcontracted, and we manage and warranty that work.
- Do we need an agreement to call you?
- No. On-call work is available without one. Agreement clients get priority dispatch and agreement pricing, which is usually what makes the agreement worth it.
- What happens if the job turns out bigger than the call?
- It is photographed and quoted before work proceeds. Nothing above the agreed not-to-exceed happens without your approval.
- Do you offer weekend or after-hours support?
- Yes. We offer extended hours and weekend availability upon request for janitorial, engineering, Facility Solutions and special project needs.