Every work order, from first call to final photo.

Every property has a list.

Four tickets. Three ways in. One crew to close them.

This is a normal Monday at a two-building office park in Pleasanton. Tickets come in from the portal, an email, a phone call and the porter schedule. Keep scrolling and watch each one close.

Dock door off its track

A forklift clipped it at 6 AM. Shipping can't close up tonight.

Two techs straighten the track, re-hang the door and run it open and shut ten times before they sign off. The tenant gets photos of the fixed track before the crew leaves the lot.

We also handle roll-up doors, door closers, locks and hardware.

Light out in the parking lot

Tenants walk to their cars after dark. A dark corner gets noticed.

We swap the fixture for an LED retrofit and come back at dusk to make sure it actually turns on. While we're up there, we note the other poles that look close to failing.

Pole lights, wall packs, fixture and lamp swaps, and lot walks.

Graffiti on the trash enclosure

Tagged overnight. Leave it a week and there will be more.

We wash off what comes off, then repaint the block to match so there's no ghost outline. Before and after photos go on the ticket.

We also handle touch-up paint, enclosure gates and trash enclosure upkeep.

The work nobody files a ticket for

Tenants notice a clean entry before they notice anything else.

Day porters walk the property every morning. They sweep the entries, empty the cans, wipe the door glass and pick up the lot. Once a quarter the plaza gets pressure washed.